Volunteering for us

As part of the Carersline Team, you will be responsible for the operational delivery of our telephone system, which is the main incoming communication portal with and for carers. You will be taking calls and emails from existing Carers, and new, to answer their questions, take referrals and to direct people to the right advice, guidance and support.

The carersline post involves using our new database system to keep cases up to date with thorough records of all contacts with carers and professionals. You will be working closely with the Casework Team to uphold communications between staff and carers.

We are looking for an empathetic and amiable person who can exercise initiative, good judgement and who can react well to unplanned/irregular events. No experience is required and all of the necessary training will be provided.

We are looking for a volunteer to help with our Dementia Carer Group at St Matthews Hall every Monday. You would:

• Welcome and engage with carers attending the group, ensuring everyone feels included.
• Encourage coversation and interaction, helping to maintain a positive and supportive atmosphere.
• Offer information and informal advice, signposting carers to Trafford Carers Centre staff or services where appropriate.
• Support with setting up and clearing away refreshments, chairs and materials before and after the group
• Maintain confidentiality and safeguard the wellbeing of all attendees.
• Lead the group session if a Trafford Carers Centre employee is not present, following agreed guidelines.
• Feedback any concerns, issues or observations to the Volunteer Coordinator or designated staff member

If you are interested in working with us and giving something back to your local community please email angela.andrews@traffordcarerscentre.org.uk for more information

Ideal Person Specification

• Friendly, approachable, and able to put people at ease.
• Good communication skills, including the ability to listen sensitively.
• Empathy and understanding of the challenges faced by carers.
• Reliability and commitment to attending sessions as agreed.
• Ability to maintain confidentiality and professional boundaries

Desirable Qualities

• Experience of supporting carers or people affected by dementia (personal or professional).
• Confidence in facilitating small group discussions.

We are looking for a befriender who can call and meet up with a carer. You would:

• Befrienders provide support in the form of chatting and listening to the befriendee, usually once a week.
• You will help them improve their confidence and social skills
• This is a flexible role and the times you work will be agreed upon by you and the befriendee.
• You will be asked to fill a call log after each session. You will have regular supervisions with our volunteer coordinator.

Benefits

• Meet new people
• Make a real difference to someone else's life

If you are interested in working with us and giving something back to your local community please email angela.andrews@traffordcarerscentre.org.uk

Ideal person specification:

• A sensitive Manner and non-judgmental approach
• Sympathetic, caring, understanding
• Reliable and Trustworthy
• Good communication skills and an ability to chat to new people
• A good listener
• An understanding of the issues that affect unpaid carers
• An understanding of the importance of confidentiality and safeguarding
• Desirable: Some experience in the health and social sector