Job Title: Administration Support Officer
Employed By: Trafford Carers Centre
Reports To: CEO & Centre Manager
Hours: 35 Hours per week (including evenings and occasional weekends)
Salary: £16,394 – £17,364 depending on experience (25 days Annual leave)
Base: Trafford Carers Centre
Essential Requirement: Use of Microsoft Office
To support Senior Management Team with administration tasks.
Main Duties – will include but not limited to:
Assist with general administration functions of Trafford Carers Centre, answering administration phone line, preparing and tidying up meeting rooms and co-ordinating room bookings and meetings. Taking and typing up of minutes, filing and photocopying.
Monitor information email accounts, and process information requests or passing on requests to the appropriate team member.
- To administer the Cares’ Support Fund; uploading documents, mail merging contacting carers, chasing for purchase receipts.
- To liaise with any professional or provider in relation to any queries in relation for information resources.
- To ensure that relevant information and paperwork is replenished and available for the Operations Team.
- To provide administration support to the Senior Management Team.
- To co-ordinate the emergency card scheme.
- To co-ordinate the distribution of the Carers Centre Newsletter to professionals and providers.
- To monitor and make updates to the Carers Centre Website
- To participate in and contribute to training as appropriate to the experience of the post holder.
- To work flexible hours (for which time-in-lieu will be given) where this is necessary to meet the needs of carers.
- To carry out any other tasks deemed relevant by Centre Manager or Chief Executive Officer.
Duties of all Carers Centre staff are periodically reviewed and may alter in line with service requirements in consultation with staff.
All workers will be expected to maintain a high standard of practice, which recognises the rights of the individual to have assurance that any information given will be treated with the respect and privacy consistent with the organisations overall social and professional responsibilities.
Trustee of Trafford Carers Centre
Trafford Carers Centre has been providing support and guidance to unpaid carers for over 21 years.
In the recent years, following the enactment of the Care Act 14, the centre has developed an extensive range of Health and Wellbeing services alongside its provision of carer support, guidance and assessments.
We have in these years also developed a range of Commercial enterprises in order to increase our independent / unreserved income generation.
The Centre is funded by an integrated contract on behalf of Trafford Council and Trafford CCG, senior staff effectively contribute to the following external boards and committees:
- Dementia Strategy Board
- Safeguarding Board
- Greater Manchester Carers Partnership
- England Committee – Carers Trust
Summary of the role
As a member of the Board of Trustees you will:
- Provide strategic oversight and leadership, ensuring that Trafford Carers Centre pursues its stated objectives through its vision and mission
- Ensure that Trafford Carers Centre operates in accordance with the principles of good governance, complying with its Articles of Association, charity law, company law and any other relevant legislation or regulations
Main responsibilities of a Trustee
- To work with internal and external stakeholders in pursuance of Trafford Carers Centre’s aims and objects, as defined in the Articles of Association, and to act in accordance with Trafford Carers Centre’s values and principles
- To contribute to the Board’s role in providing strategic direction for Trafford Carers Centre; setting an overall strategy, approving the business plan and budget, defining goals and targets, evaluating performance, and taking appropriate action with regard to risk management
- To ensure that Trafford Carers Centre complies fully with all relevant legislation and regulations including, but not limited to, company, charity, employment, and health and safety law
- To ensure that Trafford Carers Centre uses its resources exclusively in pursuance of its charitable objects, with funds being used to best and most appropriate effect
- To safeguard the good name and values of Trafford Carers Centre
- To ensure the financial stability of Trafford Carers Centre, and to protect and manage the assets of the charity ensuring the proper investment of its funds
- To ensure the effective and efficient administration of Trafford Carers Centre, including having appropriate policies and procedures in place
- To promote collaborative working and communication across the charity
- To be responsible for the appointment, supervision, support, appraisal and remuneration of the Chief Executive
- To attend and contribute to Board Meetings and Sub-Committees as appropriate
- In addition to the above statutory duties, each Trustee should use any specific skills, knowledge or experience, he or she has to help the Board of Trustees reach sound decisions
Essential knowledge, skills and experiences
- Demonstrable understanding of and commitment to Trafford Carers Centre and its strategic objectives
- A commitment to the values and principles of Trafford Carers Centre
- A commitment to champion the services of Trafford Carers Centre
- An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
- An ability to analyse information; use good, independent judgment; and a willingness to challenge constructively when necessary
- An ability to work professionally and respectfully as a member of a team, making collective decisions which support the vision and mission
- A commitment to ongoing training and development
- A commitment to equality and diversity
- A willingness to devote the time and effort needed
As Trafford Carers Centre evolves as an organisation it requires within its Board sufficient varying expertise and experience in a wide range of areas. In particular, we are currently looking for Trustees who can demonstrate knowledge and experience of at least one of the following:
- Financial management
- Income generation & Business Development
- Legal/statutory framework knowledge of Charity Commission & Companies House
- Marketing & Public Relations
We also welcome relevant knowledge and experience which relates to either the work of Trafford Carers Centre or to the workings of the third sector.
Invitation to open sessions
For an in informal discussion on the role, please contact Gavin Williams CEO of Trafford Carers Centre, on 0161 848 2402. We welcome applications from all aspects of the community, an understanding of the roles of unpaid caring would be desirable.
In addition The CEO will hold 3 open sessions for any candidates to visit and discuss the roles – these will be:
- 8th of August 6-7pm at Trafford Carers Centre
- 15th August 6-7pm at Trafford Carers Centre
- 21st August 6-7 pm at Trafford Carers Centre
If successful, new Trustees are given a full tour of services, staff and overview of the organisation’s policies and procedures, new trustees are assigned a partner Trustee to support their development during the first 6 months of their role.
For additional information about Trustee roles please visit https://www.gov.uk/government/publications/the-essential-trustee-what-you-need-to-know-cc3