Trafford Carers Centre - Emergency Card

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Emergency Card

Can I use the card for minor emergencies?

What is the Emergency Card Scheme?

Do you worry what would happen if you had an accident or were suddenly taken ill whilst away from the person you care for?

Our emergency card scheme operates in conjunction with Trafford Council's 24 hour control room at the Town Hall. It is available to all carers in Trafford.

It is a small card that you carry in your purse or wallet at all times. In the event of an accident or emergency, it will tell the finder of the card that you are a carer and that there is someone at home who may be in urgent need of attention.

It instructss the finder to telephone the 24 hour control room, quoting the unique serial number printed on the card and the staff there will then access confidential instructions you have provided for the alternative care of the person you are looking after.

If you don't know anyone who could take over from you in an emergency, then Social Services will provide any urgent support.

Can I use the card for minor emergencies?

YES! The card can also be used by you for unplanned minor emergencies. This could be things like:

You may have unexpected transport problems and you will be delayed coming home.

You may need to take someone other than the person you care for to the hospital in an emergency.

You need unplanned medical attention yourself and need to see your doctor unexpectedly.

In these circumstances you can ring the telephone number on the card yourself and the control room staff will contact Trafford Crossroads who will arrange to send out a care worker for up to four hours to keep the person you care for safe. They will not necessarily be able to do everything you would normally do but they will ensure that the person is kept safe and help them with anything important. If you are longer than a few hours then Trafford Crossroads would contact the control room and access your confidential instructions for emergency support.

Is it confidential?

The control room staff will not give any information about either the person you care for or you to the person who calls. There are no personal details on the card itself.

Does it cost anything?

The service is free of charge to carers in Trafford.

How do I get an emergency card?

To join the scheme, you will need to complete an application form giving details about the person you care and his/her needs, plus names of one or two emergency contacts or keyholders, if possible. It doesn't matter if you don't know anyone as Social Services will still provide any urgent support. This information sheet is then placed on file at the 24 hour control room to be referred to in the event of an accident or emergency. You will be sent an emergency card with your unique serial number, together with additional information to be passed to any emergency contact(s) you have nominated.

Once you have your card, you can rest assured that the person you care for will not be forgotten in an emergency. However, if your information changes please let us know.

Ring our Helpline on 0161 861 0101 to receive your emergency card application form.

I.C.E

(In case of emergency)

This is a way of storing emergency contact numbers on your mobile phone in case something happens to you. The emergency services will look at your mobile phone and key in I.C.E and they can contact your chosen emergency contact.

Under new contacts key in I.C.E then the telephone number of the person you would like to be contacted in an emergency. If you have more than one person you can key in I.C.E 1 I.C.E 2 I.C.E 3, etc a new contact number is needed for each entry!

The idea was thought up by the Ambulance Services.

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